{"id":14604,"date":"2025-09-05T01:13:51","date_gmt":"2025-09-05T01:13:51","guid":{"rendered":"https:\/\/enable.local\/?post_type=customer&#038;p=14604"},"modified":"2025-12-18T14:33:52","modified_gmt":"2025-12-18T14:33:52","slug":"rewriting-the-rulebook-s-p-richards-spas-journey-with-enable","status":"publish","type":"customer","link":"https:\/\/www.enable.com\/customers\/rewriting-the-rulebook-s-p-richards-spas-journey-with-enable\/","title":{"rendered":"S.P. Richards"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>The Company<\/strong><\/h2>\n\n\n\n<p>S.P. Richards is a wholesaler of office products. They purchase from vendors and manufacturers, then resell to distributors who, in turn, sell to end users. This creates a complex supply chain with many choices for customers, who can purchase from S.P. Richards, other wholesalers, or directly from vendors.<\/p>\n\n\n\n<p>Oleg Gvozdenko, the Senior Director of Pricing at S.P. Richards, oversees the invoice pricing\u2014the price customers pay at the time of sale. Rebates play a crucial role in this process. Oleg needs clear data on which customers receive specific types of rebates to ensure that invoice pricing aligns with these rebates.<\/p>\n\n\n\n<p>In the wholesale industry, rebates are extremely important, including both vendor and customer rebates. Given the razor-thin margins typical in this sector, a rebate can be the difference between a profitable and a non-profitable sale. Monitoring potential earnings from vendor rebates and potential payouts to customers is crucial to success. This vigilance allows for more accurate planning and ensures financial viability for S.P. Richards.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing and Rebate Strategy<\/h4>\n\n\n\n<p>For S.P. Richards, it is crucial to have a holistic pricing strategy, with the rebate strategy as one of its pillars. &nbsp;<\/p>\n\n\n\n<p>Oleg explains, \u201cI oversee invoice pricing for the company, and rebates are a significant consideration in this process. Without understanding the money coming in from vendors and going out to customers via rebates, determining the optimal pricing becomes extremely challenging.\u201d<\/p>\n\n\n\n<p>He continues, \u201cSmart customers can navigate different parts of the company to maximize their benefits: they might secure the best rebate program, request a lower invoice price, and negotiate favorable terms. It&#8217;s essential to monitor the net impact of all rebates, discounts, and other mechanisms to ensure we control any potential revenue leakage.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"S.P. Richards Customer Story\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Xh14UBFIhBA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Challenges<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Manual Nature of Special Pricing Agreements<\/h4>\n\n\n\n<p>Oleg tells us, \u201cOne significant challenge with SPAs is their predominantly manual nature. Currently, our approach resembles more of a &#8220;gatherer&#8221; mentality: we primarily process special pricing agrements that are already available to us. However, with Enable&#8217;s assistance in simplifying this process, our aim is to transition to a more proactive &#8220;hunter&#8221; approach.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Vendor-specific Rules<\/h4>\n\n\n\n<p>One of the major challenges with special pricing agreements (SPAs) is the variability in rules set by each vendor. Each vendor creates their own rulebook, which can span 20 to 50 pages, requiring a deep understanding of the specific rules governing each transaction. While SPAs are a general concept, S.P. Richards\u2019 approach differs significantly for each vendor due to these distinct restrictions and rules.<\/p>\n\n\n\n<p>To manage this complexity effectively, Oleg has a dedicated team who specialize in SPAs for specific vendors. This expertise is crucial because vendors may require different data formats, have varying criteria for user and product information, pricing, quantities, and more. Currently, the majority of this process is handled manually using separate templates and Excel spreadsheets.<\/p>\n\n\n\n<p>Oleg says, \u201cMoving forward, we are looking to Enable to streamline this process by automating data handling and standardizing workflows. This would allow us to manage SPAs more efficiently and effectively navigate the diverse requirements imposed by different vendors.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Revenue Leakage &nbsp;<\/h4>\n\n\n\n<p>For many companies, SPAs introduce significant complexities that can put a strain on relationships with trading partners. Unlike standard rebates, SPAs involve numerous intricate details that increase the risk of non-payment, which is a persistent challenge for S.P. Richards. &nbsp;<\/p>\n\n\n\n<p>Oleg says, \u201cInitially, when we anticipate receiving 100% of the funds from an SPA, various factors can reduce this amount, leading to financial losses and revenue leakage for both us and our vendors. The language and requirements of SPAs can be highly intricate. For instance, one vendor may have up to 60 different potential errors or issues that could invalidate the entire SPA agreement. If any of these conditions are not met precisely, we may forfeit the entire rebate amount. This complexity is a significant area of concern for us as it directly impacts revenue and our ability to recover funds effectively.\u201d<\/p>\n\n\n\n<p>He continues, \u201cMoving forward, our focus is on ensuring that the SPAs we engage in are structured in a way that minimizes risk and enhances collectability. This includes improving our processes and systems, leveraging Enable to streamline SPA management and mitigate the risks associated with revenue leakage.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Software<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Transitioning from Sales Cycle to Implementation &nbsp;<\/h4>\n\n\n\n<p>According to Oleg, the sales team at Enable has been exceptional, providing valuable support and guidance throughout the procurement process for selecting a rebate software partner. One notable aspect he observed was the seamless transition from the sales cycle to implementation. &nbsp;<\/p>\n\n\n\n<p>Oleg comments, \u201cThis smooth transition is particularly reassuring, as past experiences with other software vendors have sometimes involved overpromising during sales and underdelivering during implementation. However, Enable has demonstrated strong internal cohesion and cross-functional collaboration, ensuring that promises made during sales are effectively carried through during implementation. This integrated approach has instilled confidence in their ability to deliver on their commitments and meet our expectations effectively.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Excellent Support and Onboarding<\/h4>\n\n\n\n<p>Oleg tells us, \u201cEnable\u2019s sales organization has been incredibly strong and supportive throughout all interactions during the selling cycle. The sales team has been extremely well organized, providing detailed notes and regular follow-ups that have been invaluable in managing this project. This support was especially helpful as we conducted an extensive review of other market options, a process that took several months. Enable consistently stayed with us on this journey, reinforcing the value they offer and connecting us with their technical resources for deeper insights into the technology.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Integrating Pricing and Rebate Software<\/h4>\n\n\n\n<p>Oleg says, \u201cOne of the main motivations for engaging with Enable for Rebates is the seamless integration it offers with our pricing software. We use this software to set invoice prices, and knowing the net cost after accounting for all customer charges and rebates is crucial. This integration provided by Enable allows us to accurately factor in these elements, ensuring more precise and effective pricing strategies.\u201d &nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Breaking down Silos<\/h4>\n\n\n\n<p>At S.P. Richards, customer rebates, vendor rebates, and invoice prices are managed by separate teams. Oleg explains, \u201cWe are using Enable to help break down these silos by consolidating all this information into a unified platform. This will allow different departments to access and analyze the net impact of money flowing into and out of the organization more effectively. By centralizing this data, Enable can facilitate better collaboration and decision making across teams, ensuring a more cohesive approach to managing rebates and pricing strategies.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Identify New Opportunities and Reassessing Rebate Programs<\/h4>\n\n\n\n<p>S.P. Richards plans to leverage their database of rebates and financial transactions more effectively. &nbsp;<\/p>\n\n\n\n<p>Oleg says, \u201cThis database will serve as a foundation for benchmarking and identifying opportunities. Specifically, I aim to evaluate existing vendor rebate programs to explore growth possibilities with certain vendors. Additionally, I plan to review customer rebate programs to ensure they are optimally structured. By utilizing this data effectively post-implementation, we can enhance our rebate strategies and foster mutually beneficial relationships with both vendors and customers.\u201d &nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Special Pricing Agreements<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">The Critical Role of SPAs<\/h4>\n\n\n\n<p>In the janitorial supplies and printing supplies sectors, SPAs play a crucial role in offering discounted prices to specific distributors or end users. These industries are characterized by sticky sales, where customers frequently reorder due to the consistent need for these products in settings like office buildings. Setting competitive prices is essential to maintaining customer loyalty, potentially leading them to purchase additional products from S.P. Richards.<\/p>\n\n\n\n<p>Oleg explains, \u201cAs a wholesaler, we primarily manage SPAs that vendors extend to our customers. Our role involves administering these agreements, calculating their net impact, and determining the appropriate discount to pass on to our customers. The impact of SPAs on margins and profitability can be significant, particularly with vendors offering substantial discounts that can range from 20% to 40% off the original list price. Without these agreements, capturing such business would be challenging.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Benefits of SPAs<\/h4>\n\n\n\n<p>Oleg says, \u201cSPAs often lead to sticky sales, meaning it&#8217;s challenging to change suppliers once customers are accustomed to the lower prices offered through these agreements. We prioritize leveraging every SPA opportunity to not only provide competitive pricing to end users but also to enhance customer retention and loyalty.\u201d<\/p>\n\n\n\n<p>He continues, \u201cBy managing SPAs effectively involves staying informed about vendor offerings, optimizing discounts to maintain competitiveness, and using these agreements strategically to foster long-term customer relationships in these stable yet competitive markets.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Being Proactive with SPAs<\/h4>\n\n\n\n<p>Oleg says, \u201cWe are looking to leverage Enable&#8217;s platform to delve into our database of SPAs, identifying opportunities, and actively engaging with vendors. We want to negotiate for additional SPAs, extend discounts to more customers, or expand the range of products covered. By adopting this proactive stance facilitated by Enable, we anticipate enhancing our SPA management capabilities and optimizing opportunities for both our company and our customers.\u201d &nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Dedicated SPAs Platform<\/h4>\n\n\n\n<p>With Enable&#8217;s SPA solution, S.P. Richards&#8217; goal is to automate much of the manual work involved in managing SPAs and to systematize the handling of exceptions and vendor-specific rules. As mentioned, each vendor has unique requirements, and managing these manually requires significant human expertise to ensure compliance with each vendor&#8217;s specific needs.<\/p>\n\n\n\n<p>Oleg explains, \u201cBy leveraging Enable&#8217;s SPA platform, we aim to codify these rules and exceptions into a centralized system. This would allow us to manage and enforce these requirements consistently, reducing the reliance on individual knowledge and minimizing errors. Thus, streamlining the process of handling SPAs, making it more efficient and less prone to mistakes or oversights.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cUltimately, our engagement with Enable in managing SPAs is focused on enhancing accuracy, efficiency, and compliance by transitioning manual processes into a structured, automated system that can effectively handle the complexities associated with vendor-specific rules and exceptions.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Oleg Gvozdenko<\/strong> | Senior Director of Pricing<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managing Special Pricing Agreements (SPAs) poses significant challenges due to their manual nature and vendor-specific rules. Each vendor sets unique criteria, which can span extensive rulebooks, requiring meticulous handling to ensure compliance and maximize rebate benefits.<\/li>\n\n\n\n<li>Enable&#8217;s rebate management software integrates seamlessly with S.P. Richards&#8217; existing pricing software. This integration allows for accurate calculation of net costs after rebates and facilitates strategic decision-making regarding pricing and rebate optimization.<\/li>\n\n\n\n<li>Rebates play a crucial role in S.P. Richards&#8217; pricing strategy, influencing invoice pricing directly. Understanding and managing vendor and customer rebates are essential for profitability in the wholesale industry, where margins are thin.<\/li>\n<\/ul>\n\n\n\n\n<div\n  data-block_eb575b335659c3a8b4b6fb8dd0a24600\n      class=\"custom-block&#x20;custom-block--lg&#x20;full-width&#x20;theme-white&#x20;&#x20;statistics&#x20;\"\n  >\n    \n          <div class=\"statistics__row row\">\n              <div class=\"col-12 col-md-4 mt-1 mt-md-grid-half mb-1 mb-md-grid-half\">\n          <div class=\"statistic-card theme-gray-light\" data-aos=\"zoom-in-right\">\n            <div>\n              <h3 class=\"statistic-card__heading h1 m-0\">1200+<\/h3>\n            <\/div>\n            <div>\n              <p class=\"statistic-card__description text-body-lg m-0\">brands<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"col-12 col-md-4 mt-1 mt-md-grid-half mb-1 mb-md-grid-half\">\n          <div class=\"statistic-card theme-gray-light\" data-aos=\"zoom-in-right\">\n            <div>\n              <h3 class=\"statistic-card__heading h1 m-0\">75K+<\/h3>\n            <\/div>\n            <div>\n              <p class=\"statistic-card__description text-body-lg m-0\">products<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"col-12 col-md-4 mt-1 mt-md-grid-half mb-1 mb-md-grid-half\">\n          <div class=\"statistic-card theme-gray-light\" data-aos=\"zoom-in-right\">\n            <div>\n              <h3 class=\"statistic-card__heading h1 m-0\">30<\/h3>\n            <\/div>\n            <div>\n              <p class=\"statistic-card__description text-body-lg m-0\">locations<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n          <\/div>\n  \n  <\/div>\n\n\n\n\n\n<div\n  data-block_21d39e06aa3f4cea9917d46081ce123b\n      class=\"custom-block&#x20;custom-block--lg&#x20;full-width&#x20;theme-light&#x20;&#x20;customer-testimonials&#x20;\"\n  >\n    \n      <div class=\"row align-items-center mt-5\">\n      <div class=\"col-12 \">\n                  <ul\n            class=\"customer-testimonials__nav nav nav-pills flex-nowrap flex-md-wrap mb-0\"\n            id=\"block_21d39e06aa3f4cea9917d46081ce123btab\"\n            role=\"tablist\"\n          >\n                                        <li class=\"nav-item\" role=\"presentation\">\n                <button\n                  class=\"nav-link text-body-sm active\"\n                  id=\"block_21d39e06aa3f4cea9917d46081ce123b-1\"\n                  data-bs-toggle=\"pill\"\n                  data-bs-target=\"#block_21d39e06aa3f4cea9917d46081ce123b-1-pane\"\n                  type=\"button\"\n                  role=\"tab\"\n                  aria-controls=\"block_21d39e06aa3f4cea9917d46081ce123b-1-pane\"\n                  aria-selected=\"true\"\n                >\n                  <span>\n                                          Life Sciences\n                                      <\/span>\n                <\/button>\n              <\/li>\n                                        <li class=\"nav-item\" role=\"presentation\">\n                <button\n                  class=\"nav-link text-body-sm \"\n                  id=\"block_21d39e06aa3f4cea9917d46081ce123b-2\"\n                  data-bs-toggle=\"pill\"\n                  data-bs-target=\"#block_21d39e06aa3f4cea9917d46081ce123b-2-pane\"\n                  type=\"button\"\n                  role=\"tab\"\n                  aria-controls=\"block_21d39e06aa3f4cea9917d46081ce123b-2-pane\"\n                  aria-selected=\"false\"\n                >\n                  <span>\n                                          Automotive\n                                      <\/span>\n                <\/button>\n              <\/li>\n                                        <li class=\"nav-item\" role=\"presentation\">\n                <button\n                  class=\"nav-link text-body-sm \"\n                  id=\"block_21d39e06aa3f4cea9917d46081ce123b-3\"\n                  data-bs-toggle=\"pill\"\n                  data-bs-target=\"#block_21d39e06aa3f4cea9917d46081ce123b-3-pane\"\n                  type=\"button\"\n                  role=\"tab\"\n                  aria-controls=\"block_21d39e06aa3f4cea9917d46081ce123b-3-pane\"\n                  aria-selected=\"false\"\n                >\n                  <span>\n                                          Distribution\n                                      <\/span>\n                <\/button>\n              <\/li>\n                                        <li class=\"nav-item\" role=\"presentation\">\n                <button\n                  class=\"nav-link text-body-sm \"\n                  id=\"block_21d39e06aa3f4cea9917d46081ce123b-4\"\n                  data-bs-toggle=\"pill\"\n                  data-bs-target=\"#block_21d39e06aa3f4cea9917d46081ce123b-4-pane\"\n                  type=\"button\"\n                  role=\"tab\"\n                  aria-controls=\"block_21d39e06aa3f4cea9917d46081ce123b-4-pane\"\n                  aria-selected=\"false\"\n                >\n                  <span>\n                                          Building Materials\n                                      <\/span>\n                <\/button>\n              <\/li>\n                      <\/ul>\n              <\/div>\n          <\/div>\n  \n      <div class=\"customer-testimonials__content tab-content p-4 mt-3\" id=\"block_21d39e06aa3f4cea9917d46081ce123btabContent\">\n                      <div\n          class=\"tab-pane fade show active\"\n          id=\"block_21d39e06aa3f4cea9917d46081ce123b-1-pane\"\n          role=\"tabpanel\"\n          aria-labelledby=\"block_21d39e06aa3f4cea9917d46081ce123b-1\"\n          tabindex=\"0\"\n        >\n          <div class=\"row justify-content-between align-items-stretch\">\n            <div class=\"col-12 col-md-6\">\n                              <blockquote class=\"customer-testimonials__quote m-0 h-100 d-flex flex-column justify-content-start align-items-stretch\">\n                                      <img loading=\"lazy\" decoding=\"async\"\n                      src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CWH_logo_2-12x0-c-default.png\"\n                      data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CWH_logo_2-365x0-c-default.png\"\n                      width=\"182\"\n                      height=\"120\"\n                      alt=\"chemist&#x20;warehouse&#x20;logo\"\n                      class=\"customer-testimonials__logo mb-3 mb-md-4 lazyload blur-up\"\n                    \/>\n                                    <p class=\"text-body-lg m-0\">&lsquo;Our objective is to establish a seamless communication channel between our business and our suppliers, with Enable serving as the central tool for this purpose. This ensures that nothing is overlooked, all transactions are captured, validated, and audited, fostering consensus among all stakeholders. By identifying synergies and optimizing our business practices collectively, we aim to elevate our business to new heights.&rsquo;<\/p>\n                  <div class=\"row align-items-end mt-auto mb-4 mb-md-0\">\n                    <div class=\"col-12 col-md-5 col-xl-4 mt-5 pt-3 pt-md-0 pb-md-1\">\n                      <cite class=\"customer-testimonials__cite d-block\">\n                        <span class=\"d-block text-body-md\">Mark Finocchiaro<\/span>\n                                                  <span class=\"d-block text-body-sm\">Managing Partner and Director<\/span>\n                                              <\/cite>\n                    <\/div>\n                                          <div class=\"col-12 col-md-auto mt-4 ms-md-4\">\n                        \n\n  <a\n    href=\"https:\/\/www.enable.com\/customers\/enable-sets-chemist-warehouse-australia-up-for-rebate-scalability-and-efficiency\/\"\n    class=\"btn btn-tertiary-light btn-arrow customer-testimonials__cta \"\n              ><span>Read customer story<\/span><\/a>\n                      <\/div>\n                                      <\/div>\n                <\/blockquote>\n                          <\/div>\n                          <div class=\"col-12 col-md-5 d-md-flex justify-content-md-end\" data-aos=\"fade-right\">\n                <img loading=\"lazy\" decoding=\"async\"\n                  width=\"422\"\n                  height=\"422\"\n                  src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-844x844-c-center.png\"\n                  srcset=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-12x12-c-center.png\"\n                  data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-844x844-c-center.png\"\n                  data-srcset=\"\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-320x320-c-center.png 320w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-640x640-c-center.png 640w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-1280x1280-c-center.png 1280w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-1440x1440-c-center.png 1440w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-1920x1920-c-center.png 1920w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Store-Photo-size-2560x2560-c-center.png 2560w\"\n                  data-sizes=\"auto\"\n                  alt=\"chemist&#x20;warehouse&#x20;store\"\n                  class=\"customer-testimonials__image lazyload blur-up\"\n                \/>\n              <\/div>\n                      <\/div>\n        <\/div>\n                      <div\n          class=\"tab-pane fade \"\n          id=\"block_21d39e06aa3f4cea9917d46081ce123b-2-pane\"\n          role=\"tabpanel\"\n          aria-labelledby=\"block_21d39e06aa3f4cea9917d46081ce123b-2\"\n          tabindex=\"0\"\n        >\n          <div class=\"row justify-content-between align-items-stretch\">\n            <div class=\"col-12 col-md-6\">\n                              <blockquote class=\"customer-testimonials__quote m-0 h-100 d-flex flex-column justify-content-start align-items-stretch\">\n                                      <img loading=\"lazy\" decoding=\"async\"\n                      src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/carparts_com_logo-freelogovectors.net_-12x0-c-default.png\"\n                      data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/carparts_com_logo-freelogovectors.net_-365x0-c-default.png\"\n                      width=\"182\"\n                      height=\"120\"\n                      alt=\"carparts&#x20;logo\"\n                      class=\"customer-testimonials__logo mb-3 mb-md-4 lazyload blur-up\"\n                    \/>\n                                    <p class=\"text-body-lg m-0\">&lsquo;Before Enable, we weren&#039;t accurately tracking the rebates, so a lot of guess work was involved. Now, we know exactly what we&#039;ve earned to the penny.&rsquo;<\/p>\n                  <div class=\"row align-items-end mt-auto mb-4 mb-md-0\">\n                    <div class=\"col-12 col-md-5 col-xl-4 mt-5 pt-3 pt-md-0 pb-md-1\">\n                      <cite class=\"customer-testimonials__cite d-block\">\n                        <span class=\"d-block text-body-md\">Jerome Dziechiasz<\/span>\n                                                  <span class=\"d-block text-body-sm\">Senior Category Manager<\/span>\n                                              <\/cite>\n                    <\/div>\n                                          <div class=\"col-12 col-md-auto mt-4 ms-md-4\">\n                        \n\n  <a\n    href=\"https:\/\/www.enable.com\/customers\/why-carparts-is-using-enable-to-help-them-become-a-1bn-company\/\"\n    class=\"btn btn-tertiary-light btn-arrow customer-testimonials__cta \"\n              ><span>Read customer story<\/span><\/a>\n                      <\/div>\n                                      <\/div>\n                <\/blockquote>\n                          <\/div>\n                          <div class=\"col-12 col-md-5 d-md-flex justify-content-md-end\" data-aos=\"fade-right\">\n                <img loading=\"lazy\" decoding=\"async\"\n                  width=\"422\"\n                  height=\"422\"\n                  src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-844x844-c-center.webp\"\n                  srcset=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-12x12-c-center.webp\"\n                  data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-844x844-c-center.webp\"\n                  data-srcset=\"\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-320x320-c-center.webp 320w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-640x640-c-center.webp 640w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-1280x1280-c-center.webp 1280w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-1440x1440-c-center.webp 1440w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-1920x1920-c-center.webp 1920w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/CarParts.com_-2560x2560-c-center.webp 2560w\"\n                  data-sizes=\"auto\"\n                  alt=\"Carparts\"\n                  class=\"customer-testimonials__image lazyload blur-up\"\n                \/>\n              <\/div>\n                      <\/div>\n        <\/div>\n                      <div\n          class=\"tab-pane fade \"\n          id=\"block_21d39e06aa3f4cea9917d46081ce123b-3-pane\"\n          role=\"tabpanel\"\n          aria-labelledby=\"block_21d39e06aa3f4cea9917d46081ce123b-3\"\n          tabindex=\"0\"\n        >\n          <div class=\"row justify-content-between align-items-stretch\">\n            <div class=\"col-12 col-md-6\">\n                              <blockquote class=\"customer-testimonials__quote m-0 h-100 d-flex flex-column justify-content-start align-items-stretch\">\n                                      <img loading=\"lazy\" decoding=\"async\"\n                      src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/logo-cws-12x0-c-default.png\"\n                      data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/logo-cws-365x0-c-default.png\"\n                      width=\"182\"\n                      height=\"120\"\n                      alt=\"chadwell&#x20;supply&#x20;logo\"\n                      class=\"customer-testimonials__logo mb-3 mb-md-4 lazyload blur-up\"\n                    \/>\n                                    <p class=\"text-body-lg m-0\">&lsquo;We have now been able to track and receive millions of dollars in rebate opportunities. Before using Enable, we missed out on thousands of dollars due to failing to reach tier levels or not receiving payments on time. However, with Enable, we have successfully established rebate programs with suppliers we previously had no such arrangements with, resulting in additional revenue for our organization.&rsquo;<\/p>\n                  <div class=\"row align-items-end mt-auto mb-4 mb-md-0\">\n                    <div class=\"col-12 col-md-5 col-xl-4 mt-5 pt-3 pt-md-0 pb-md-1\">\n                      <cite class=\"customer-testimonials__cite d-block\">\n                        <span class=\"d-block text-body-md\">John Janis<\/span>\n                                                  <span class=\"d-block text-body-sm\">Director of Supply Chain Management<\/span>\n                                              <\/cite>\n                    <\/div>\n                                          <div class=\"col-12 col-md-auto mt-4 ms-md-4\">\n                        \n\n  <a\n    href=\"https:\/\/www.enable.com\/customers\/how-chadwell-supply-is-turning-rebates-from-a-cost-center-to-a-profit-center\/\"\n    class=\"btn btn-tertiary-light btn-arrow customer-testimonials__cta \"\n              ><span>Read customer story<\/span><\/a>\n                      <\/div>\n                                      <\/div>\n                <\/blockquote>\n                          <\/div>\n                          <div class=\"col-12 col-md-5 d-md-flex justify-content-md-end\" data-aos=\"fade-right\">\n                <img loading=\"lazy\" decoding=\"async\"\n                  width=\"422\"\n                  height=\"422\"\n                  src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-844x844-c-center.webp\"\n                  srcset=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-12x12-c-center.webp\"\n                  data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-844x844-c-center.webp\"\n                  data-srcset=\"\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-320x320-c-center.webp 320w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-640x640-c-center.webp 640w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-1280x1280-c-center.webp 1280w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-1440x1440-c-center.webp 1440w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-1920x1920-c-center.webp 1920w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/1756742529647-2560x2560-c-center.webp 2560w\"\n                  data-sizes=\"auto\"\n                  alt=\"chadwell&#x20;supply&#x20;warehouse\"\n                  class=\"customer-testimonials__image lazyload blur-up\"\n                \/>\n              <\/div>\n                      <\/div>\n        <\/div>\n                      <div\n          class=\"tab-pane fade \"\n          id=\"block_21d39e06aa3f4cea9917d46081ce123b-4-pane\"\n          role=\"tabpanel\"\n          aria-labelledby=\"block_21d39e06aa3f4cea9917d46081ce123b-4\"\n          tabindex=\"0\"\n        >\n          <div class=\"row justify-content-between align-items-stretch\">\n            <div class=\"col-12 col-md-6\">\n                              <blockquote class=\"customer-testimonials__quote m-0 h-100 d-flex flex-column justify-content-start align-items-stretch\">\n                                      <img loading=\"lazy\" decoding=\"async\"\n                      src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/cromwell-12x0-c-default.png\"\n                      data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/cromwell-365x0-c-default.png\"\n                      width=\"182\"\n                      height=\"120\"\n                      alt=\"Cromwell&#x20;Tools\"\n                      class=\"customer-testimonials__logo mb-3 mb-md-4 lazyload blur-up\"\n                    \/>\n                                    <p class=\"text-body-lg m-0\">&lsquo;Milner comments, \u201cThe support we&#039;ve received from Enable has been exceptionally impressive. There were occasions when we required accelerated assistance and Enable was there to support us promptly. Their humble and adaptable approach, working at our pace during challenging times, was greatly appreciated. All in all, I couldn&#039;t have asked for more, and Enable&#039;s support has been truly fantastic.&rsquo;<\/p>\n                  <div class=\"row align-items-end mt-auto mb-4 mb-md-0\">\n                    <div class=\"col-12 col-md-5 col-xl-4 mt-5 pt-3 pt-md-0 pb-md-1\">\n                      <cite class=\"customer-testimonials__cite d-block\">\n                        <span class=\"d-block text-body-md\">Alan Milner<\/span>\n                                                  <span class=\"d-block text-body-sm\">Commercial Director<\/span>\n                                              <\/cite>\n                    <\/div>\n                                          <div class=\"col-12 col-md-auto mt-4 ms-md-4\">\n                        \n\n  <a\n    href=\"https:\/\/www.enable.com\/customers\/how-cromwell-tools-reduced-admin-time-by-75-and-eliminated-key-person-dependency\/\"\n    class=\"btn btn-tertiary-light btn-arrow customer-testimonials__cta \"\n              ><span>Read customer story<\/span><\/a>\n                      <\/div>\n                                      <\/div>\n                <\/blockquote>\n                          <\/div>\n                          <div class=\"col-12 col-md-5 d-md-flex justify-content-md-end\" data-aos=\"fade-right\">\n                <img loading=\"lazy\" decoding=\"async\"\n                  width=\"422\"\n                  height=\"422\"\n                  src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-844x844-c-center.jpg\"\n                  srcset=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-12x12-c-center.jpg\"\n                  data-src=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-844x844-c-center.jpg\"\n                  data-srcset=\"\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-320x320-c-center.jpg 320w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-640x640-c-center.jpg 640w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-1280x1280-c-center.jpg 1280w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-1440x1440-c-center.jpg 1440w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-1920x1920-c-center.jpg 1920w,\n                    https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/7f56e55406bb1cbade9edce11bc85009-2560x2560-c-center.jpg 2560w\"\n                  data-sizes=\"auto\"\n                  alt=\"cromwell&#x20;people&#x20;and&#x20;van\"\n                  class=\"customer-testimonials__image lazyload blur-up\"\n                \/>\n              <\/div>\n                      <\/div>\n        <\/div>\n          <\/div>\n  \n  <\/div>\n\n\n\n\n\n<div\n  data-block_d6a666f268cb26a65562f3ff67fd0a74\n      class=\"custom-block&#x20;custom-block--lg&#x20;full-width&#x20;theme-navy-dark&#x20;&#x20;primary-cta&#x20;checked-pattern&#x20;checked-pattern__&#x20;\"\n  >\n    <div class=\"primary-cta__center justify-content-center align-items-center text-center\">\n        <div class=\"primary-cta__content my-5 my-sm-0\">\n      <h2 class=\"primary-cta__heading h3 m-0 mx-auto\">Ready to get started?<\/h2>\n              <p class=\"primary-cta__text text-body-lg m-0 mx-auto mt-3 mt-md-2 pt-md-1\">Calculate and deliver pricing, rebates, claims and deductions in real-time so you can protect margins and maximize revenue.<\/p>\n                    <div class=\"btn-group btn-group--center mt-4 mt-md-5 mx-auto pt-3 pt-md-0\">\n                      \n\n  <a\n    href=\"https:\/\/insights.enable.com\/schedule-demo\"\n    class=\"btn btn-primary-dark   \"\n              ><span>Get a demo<\/span><\/a>\n                      \n\n  <a\n    href=\"https:\/\/www.enable.com\/contact\"\n    class=\"btn btn-tertiary-dark btn-arrow  \"\n              ><span>Let&#8217;s talk<\/span><\/a>\n                  <\/div>\n          <\/div>\n      <\/div>\n<\/div>\n\n","protected":false},"featured_media":14605,"parent":0,"template":"","meta":{"_acf_changed":true},"customer_tag":[18,547],"class_list":["post-14604","customer","type-customer","status-publish","has-post-thumbnail","hentry","customer_tag-distribution","customer_tag-office-supplies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>S.P. Richards &#8212; Enable<\/title>\n<meta name=\"description\" content=\"Enable&#039;s rebate management software integrates seamlessly and allows for accurate calculation of net costs after rebates.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enable.com\/customers\/rewriting-the-rulebook-s-p-richards-spas-journey-with-enable\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S.P. Richards &#8212; Enable\" \/>\n<meta property=\"og:description\" content=\"Enable&#039;s rebate management software integrates seamlessly and allows for accurate calculation of net costs after rebates.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.enable.com\/customers\/rewriting-the-rulebook-s-p-richards-spas-journey-with-enable\/\" \/>\n<meta property=\"og:site_name\" content=\"Enable\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EnableSoftware\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-18T14:33:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.enable.com\/wp-content\/uploads\/2025\/09\/Blog-Post-Cover-Image-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"753\" \/>\n\t<meta property=\"og:image:height\" content=\"476\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@EnableSoftware\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.enable.com\/customers\/rewriting-the-rulebook-s-p-richards-spas-journey-with-enable\/\",\"url\":\"https:\/\/www.enable.com\/customers\/rewriting-the-rulebook-s-p-richards-spas-journey-with-enable\/\",\"name\":\"S.P. 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